What is Pamper Room’s Loyalty Rewarded Scheme?
Pamper
Room will reward you for your loyalty. When you’ve got enough
points, you can treat yourself to money off
treatments, Special package treatments or salon retail
products.
2.5 points for every £1
Collect
2.5 points for every £1 you spend on treatments or
products.
With
one point equal to one penny you’ll soon have enough points to
enjoy some extra pampering!
Personalised Offers
If
you choose to sign up to our Loyalty Scheme, we may send you offers
by email, personalised just for you.
Please
see the full Pamper Room Loyalty Scheme terms and conditions
below.
General Pamper Room Loyalty scheme conditions
- The
Pamper Room Loyalty Scheme is operated by Pamper Room, 7a
Humberstone Lane, Thurmaston, Leicester, LE4 8HJ
- Pamper
Room can cancel, withdraw, or alter the scheme at any time,
including these terms and conditions or any individual Pamper Room
Loyalty Scheme account.
- Pamper
Room Loyalty points can only be used by the account
holder.
- If we
identify that you hold more than one account, we will merge them
into one account at our discretion.
- Pamper
Room can take any action it considers appropriate, including
removing or suspending a Pamper Room Loyalty Scheme account and
points accrued if we have reason to believe you are abusing the
scheme and offers.
- Use
of additional offers and benefits associated with your Pamper Room
Loyalty Scheme account are subject to availability.
- Pamper
Room will remove points from any accounts that hasn’t been used for
12 months.
- To
benefit from the Pamper Room Loyalty Scheme you must be a United
Kingdom resident aged 16 years or over.
Collecting Pamper Room Loyalty Scheme Points
- The
standard number of points you will collect are 2.5 points for every
£1 you spend on qualifying treatments and retail product
purchases.
- Your
points will automatically be added to your account.
- Points
are not available on offers, discounted retail products or gift
certificate purchases.
- Points
are only added for full price treatments.
- During
Pamper Room Loyalty Scheme point events, existing points will not
be multiplied.
- Pamper
Room reserves the right to withdraw points, promotions/offers at
any time and without notice.
Spending Pamper Room Loyalty Points
- One
point is worth one penny to spend on treatments or retail
products.
- We
will not exchange Pamper Room Loyalty points for cash and the offer
is non-transferable.
- Points
cannot be spent towards gift certificates purchases.
- You
may use a maximum of 50% points as part payment towards treatments
or maximum of 20% points as part payment towards retail
product.
- Pamper
Room reserves the right to ask for identification such as driving
licence or bus pass when spending points
- You
will not qualify for Pamper Room Loyalty points or extra points
offers when you pay with points.
- We
reserve the right to substitute or remove treatments and retail
products from the Pamper Room Loyalty Scheme points without
notice.
- Spending
points may be subject to availability.
- We
will not accept any payment with Pamper Room Loyalty points during
the month of December.
- If
you fail to attend an appointment, we may use your loyalty points
as the cancellation fee, please see our normal
T&C's.
Returning goods
- If
you return a retail product for a refund, we will deduct the number
of points collected from your Pamper Room Loyalty Scheme
account.
- If a
product you buy with Pamper Room Loyalty Scheme points is faulty,
please return it to our salon. If necessary, we will credit your
account with the right number of points. No cash refund will be
given in these circumstances
Treatment Complaints
- If
you are dissatisfied with a treatment, please see our complaints
section which can be located on our T&C’s page. If a refund is
issued any loyalty point which were collected will be deduct from
your Pamper Room Loyalty Scheme account.
- If a
treatment was part paid with Pamper Room Loyalty Scheme points, we
will credit your account with the right number of points. No cash
refund will be given for the points in these
circumstances