Pamper Room's Terms & Conditions

Privacy Policy

 

In compliance with the General Data Protect Register (GDPR), this Privacy Policy tells you how I (Angela) at Pamper Room handle any personal information I may collect from you. This may include (a) your name (b) your email address (c) contact details (d) photographs (e) some sensitive personal information.

 

At no time will personal information be shared with companies for marketing or profit. All such information is stored securely on the cloud, via our booking system Ovatu.

 

The advice in this document is provided for informational purposes only and must not be construed as legal or professional advice, and I do not warrant that the advice is accurate, complete, reliable, current, or error-free.

 

“I/me/we/us” refers to Pamper Room.

 

Online purchases

If you make a purchase online:

  1. We retain details of your purchase (contact details and order)
  2. We use Paypal as a payment processor. You can read about Paypal’s Privacy Policy here.
  3. Paypal passes on to us, your contact details so that we may verify your purchase.
  4. We do not receive any of your credit/debit card details.
Booking Appointments
When you book an appointment on-line, over the telephone or in our salon:
  1. We retain details of your booking (full name, contact telephone number, email address, treatment, and any relevant notes).
  2. We store this information on our booking system, Ovatu. The data is store within the cloud.
  3. If you choose to "Opt-in" we shall send you appointment reminders by email, text message or both. You can opt-out of this at any time by contacting me.

Consultations

If you submit a consultation online or in salon:

  1. We collect some sensitive personal details (as defined by the GDPR), such as details about your health, which is necessary for some treatments and purchases.
  2. We are obliged to retain full details of your consultation process, the treatment, the result of the treatment and any aftercare instructions given for 7 years following the last occasion on which treatment was given. We may refer to these records for some product purchases, and future treatments.
  3. With your permission, we may take photographs of clients to use as a record of skin condition and before/after for other treatments, such as (but not limited to) eyelash extensions.
  4. Photographs may be taken by me, Pamper Room employees or our designated representative
  5. Photographs organised by me will only appear on this website, and my social media sites such as Facebook or Instagram, with your consent.
  6. Only with your consent will we show your photograph to another client to show them the results that can be achieved.
  7. If you feel there is a photograph on our site or Facebook page that is inappropriate, please contact me.
  8. You can ask to see a copy of your consultation forms and notes at any time by contactingme, please allow up to 7 days for a reply.

Email correspondence

We use email to communicate. This necessitates the storage and communication of personal email addresses and personal information, which may occasionally be shared with individuals, organisation, and companies associated with the me, but never for marketing purposes, or for profit. We use Hotmail which is run by Microsoft. You can read about Microsoft’s privacy policy here. 

 


Newsletter

When you subscribe to our newsletter:

  1. I use Mailchimp to manage my newsletter. You can read about Mailchimp’s GDPR and Privacy Policy here.
  2. In cooperation with Mailchimp, I collect your email address and name, to be able to send you our newsletter
  3. I use a double opt-in as your consent to allow us to do so.
  4. You can unsubscribe at any time by either (a) clicking the Unsubscribe link in our confirmation email (b) contacting us requesting your removal.

Website and Cookies

When you visit our website:

  1. My website does not carry a cookies function.

CCTV

I do use CCTV in the salon for the purpose of crime prevention. My cameras are in the reception area and cover a proportion of the outside. I do not have cameras in the treatment rooms or toilet.

  1. Our images are kept and stored on the cloud for 3 months and then providing no crime has been committed in that time the footage is deleted.
  2. We will share this image data with the police or our insurance company in the event of a crime being committed.
  3. In the event of a crime and under professional advisement we may also share this image data on social media or other forms of news reporting.

 

Historical records

We are obliged by HM Customs and Revenues to keep some information, such as ticket purchases, for at least 6 years, as detailed in their policy document “Keeping records for your Tax Return“. Other information is kept as long as you are a client.


The General Data Protect Register (GDPR) Compliance

Pamper Room believes it is compliant with the GDPR, which requires organisations to have a lawful bases for using personal data (details here), that includes: (1) Consent (2) Contract (3) Legal obligation (4) Vital interests (5) Public task (6) Legitimate interests.

 

Pamper Room is compliant with the following rights for individuals (details here):

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

If you have any questions regarding our Privacy Policy, please do not hesitate to contact me.

 


 

 

Marketing Policy

 

I would like to send you information about products and service which may be of interest to you... this may be done via our Newsletters, emails, or text message.

 

I will ask for your consent to receive marketing information (Opt-In).

If you have consented to receiving marketing, you may Opt-Out at a later date.

I will not provide your details to a third party for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact me.


I use Ovatu and Mail Chimp to send emails e-newsletters to inform you about product, services and treatments provided by Pamper Room.

You can unsubscribe from e-newsletters at any time (check the bottom of the email).

E-newsletters may contain subscribers tracking facilities within the actual email, for example, whether the email was opened or forwarded, which links were clicked on within the email content, the times, date, and frequency of activity.

We use this information to refine future marketing campaigns and provide you with more relevant content base around your activity, please see Newsletters Policy above.

 

COVID-19 NHS Test and Trace

 

I will use the information on my booking system Ovatu to record your name, telephone number and the approximate time you entered and exited Pamper Room, as required by the governments COVID-19 Test & Trace.

This information will only be shared with NHS Test & Trace should a client inform me that they have tested positive for COVID-19 and if you are considered at risk.

 

NHS Test and Trace QR Code

 

As required by law, Pamper Room has on display an NHS Test and Trace QR Code, this can be found on the reception desk.

Pamper Room does not have access to any of the data collected by this QR code, if you should wish to read more about how it works etc, please visit https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works 

 

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