Pamper Room Terms & Conditions

When you book an appointment with Pamper Room please note that you automatically agree to these terms and conditions!  

 

COVID-19 UPDATE - click here to read my COVID-19 T&C's.

 

Clients Cancelling

I ask for a minimum of 24 hours’ notice if you are unable to keep your appointment, this is because often other clients may be able to fill your appointment space.

However, I understand that from time to time life throws us a situation that we have no control over, and plans must be amended. All I ask is that you contact me as soon as possible to cancel or amend your appointment. 

 

Please note that any client cancelling or re-scheduling an appointment with less than 24 hours’ notice will incur a 50% charge of the treatment.

 

No Shows

If you fail to turn up for your appointment and have not contacted me, you will be asked to pay 50% of the missed appointment value, if you have paid a booking fee, this will not be refunded.

Any future appointments will automatically be cancelled. Future booking will require a booking fee, or I may simply refuse to treat you altogether. 

 

Booking Fee

There may be times when I will request a non-refundable booking fee to secure your appointment space:

* Appointments that are longer than 60 minutes or have a value of £30 or more

* Clients that repeatedly cancel appointments with less than 24 hours’ notice.

* Clients that have had previous “No Shows”.

 

Providing 24 hours’ notice was given, any booking fee paid can be carried over to another appointment space.

 

 

Pamper Room Cancelling Your Appointment:

As mentioned above there are time when we cannot control life situations and for this, I may also need to cancel an appointment you hold with me. So, when booking an appointment, I will require a contact telephone numbers (mobiles preferred). 

I too will try to provide you with as much notice as possible, 24 hours being the ideal.

 

If I do have to cancel your appointment, I will do my best to be flexible and re-book your appointment at a time that best suits you! 

If you have paid a booking fee and I am unable to complete your appointment as expected and I am unable to re-arrange an appointment to suit you then your booking fee will be refunded. 



Paying for your Treatment

* I accept Cash, Card or Gift Certificate. With prior arrangement, I can also accept PayPal and a Bank Transfer.

* Please make sure you have means to pay for your appointment before you arrive, I do not offer a credit.

* I understand that there may be a time that you forget your purse etc, if I have already carried out your treatment before you realise then you need to make the payment within 24 hours, this can be done over the phone, bank transfer or PayPal. Details will be given at the time. I will also require proof of your Full name and address. 

* Failure to make payment will result in 5% interest of the outstanding balance being added every day the payment is not received, you risk being taken to the small claims court and you will be asked not to visit Pamper Room again.

 

 

Lateness

Please note that if you are late for your appointment the time will be deducted from your treatment where appropriate or your treatment may be cancelled but unfortunately you may still be charged. 

 

 

New Clients

A non-refundable booking fee may be required.

I may also carry out a trail call back or send an email to confirm the contact information you have provided is correct, if the information given is incorrect or not responded to then the appointment space will be cancelled automatically. 

 

 

Children  

I am happy to offer treatments for children between 12 and 16 years old however they must be accompanied by an adult for the whole duration.

Please contact me for details on treatments available for our younger guests.

 

Please be aware that a salon is a very unsuitable and potentially dangerous place for children, and it is strongly advised that you attend your appointment without them. However, we understand that sometimes leaving your little one at home might be difficult so please let us know in advance of your treatment that this may be the case. We will try to accommodate you as much as possible, but we also need to consider the needs of all our clients, especially those coming in for some relaxation time.

Please note Pamper Room staff will not supervise or be responsible for any babies or children in the salon, they are solely your responsibility.

 

 

Treatment Timing

All treatment times quoted are approximate. I allow some time before and after your treatment for: consultation form, refreshments, client preparation and conclusion.  

 

 

Consultation Forms

Every client that attends Pamper Room for a treatment will be required to carry out an electronic consultation form, there are two reasons for this, firstly I am required to do so by my insurance companies and secondly I need to confirm that the treatment you have selected is suitable for you.


Please note that if you do have a contra-indication I may be able to adapt your treatment to better suit your needs, however I may also have to cancel your appointment or re-select something else as I would not want to put you at harm. I therefore ask you to be honest when completing the forms so that I can give you the best service and treatment that you deserve.

 

Kindly advise me of any health conditions, allergies or injuries which could affect your choice of treatment when making your reservation.

There may be times when I require a letter from your doctor to confirm that you are fit for a treatment.

 

 

Pregnancy

I have specially designed treatments for expectant women or nursing mothers. Please allow our therapist to guide you in selecting which treatments are most suitable during this special time.

 

 

New Mothers

Please note that I am unable to carry out any treatments on clients that have had babies within 6 weeks. You are required to have been given the all clear by your doctor at your 6-week check before I can treat you. 

 

Patch Testing

Some of my treatments require a patch test to be carried out prior to the receiving the actual treatment. This is a mandatory policy to ensure total health and safety for all our clients.

I will refuse to do a treatment on you if you have not had a patch test with us, this is your responsibility to book.

Treatments that require a patch tests are marked with * on the price list, but here's a breakdown: All Eyelash Extensions Treatments, Lash Lift & Curl, Lash/Brow Tinting, HD Brows, Brow Lamination and Environ Cool Peels.

 

I may also require you to have a repeat patch test if you have not had the treatment in the last 6 months as people can develop allergies to product that they have not had problems with before.

 

If you have sensitive skin, allergies, or any concerns I am more than happy to carry out a patch test of any of the products I use, please inform me at least 72 hours prior to your appointment.

 

If you fail to attend your patch test appointment your actual treatment appointment will automatically be cancelled.

 

If you have a reaction to a patch test, this can be redness, swelling, irritation, pain, itching or any kind of discomfort, flush the area with cold water and either contact myself or a medical professional.

 

Although I carry out patch testing there is still a small risk of an allergic reaction once you have had the actual treatment done. Also, clients can develop allergies to products even though they may never have had a problem with them in the past. If you should experience any reaction, please contact me immediately or seek medical advice.

 

 

Therapist

Currently there is only one therapist which is me, Angela.

 

 

Feedback & Reviews

All feedback & Reviews are recorded and monitored so that I can learn from what is said and take action to improve services.

 

 

Complaints

My aim is to provide the best service possible, and while I always strive to achieve this, there will be times when a client is unhappy with something. I aim to handle complaints quickly and in an effective, fair, and honest way.

 

If you have a complaint you can contact me by email (pamperroom@hotmail.co.uk), telephone (0116 260 2000) or mobile (07712 607936) as soon as possible, ideally within 3 days of having your treatment.

 

Please allow me 48 working hours to respond to any complaint.

 

Please note that CND shellac & Halo Gel Polish can last up 10-14 days with correct aftercare and TLC, if you do experience a problem within 3 days of application please contact me on 0116 2602000 for a free repair, after this time frame timescale there will be a charge.

  

There may be times when we require you to come back into the salon or provide photographs so that we may deal with your case more effectively, you will be advised if these are needed.

 

You will be given aftercare advice following your treatment, failure to follow this advice may influence your treatment results. Pamper Room will not be held responsible for these failings.

Aftercare can also be found on my website.

 

In rare cases complaints may need to be dealt with by my Insurance Company, ABT. If this is the case, you will be notified.

 

I recognise complaints regarding products and equipment supplied through myself, and any organisation contracted to work, or supply Pamper Room and will seek to resolve such complaints.

 

 

 

Valuables

I accept no responsibility for loss of valuables and jewellery at any time on the salon premises.

 

 

Lost Property

All lost property found on the premises should be handed in at

Pamper Room reception. Items will be stored for four months, if they are not collected within this time they will be donated to local charities. Liquids, under garments and hairbrushes are kept for 24 hours only

 



Male Treatments

* I am are happy to treat Male clients, however, please note that I am a professional salon and only offer treatments that are shown on our price list.

* I require all male clients to pay in full for their treatment prior to it being carried out, less a booking fee paid.

* Do not embarrass yourself by saying or doing anything inappropriate, you will be asked to leave the premises immediately and no refund will be given.

* If you are having any treatment (other than intimate waxing) I require you to turn up for your appointment wearing underwear, if you do not have any I may refuse to carry out your treatment and again no refund will be issued.

 

 

Offers & Competition Terms & Conditions

These will be shown alongside our Offers and Competitions at the time of being published.

No offers can be used in conjunction with any other offer and all offers will have an end date that cannot be extended.

 

 

Gift Certificates (Gift Vouchers)

Please use Gift Certificates (Vouchers) by their Expiry Date.

I can get very busy, so I highly recommend booking in advance.

Gift Certificates are NOT redeemable for cash.

Please bring your Gift Certificate with you to redeem against your treatment or purchases.

Please mention at the time of booking your appointment that you have a gift certificate.

Sorry but there will be no replacement for lost or stolen gift certificates.

 

 

Prices and Treatments

My prices are subject to change without notice. E&OE

I reserve the right to change the nature of any treatments, courses, or package at anytime

 

 

Retail Products Refund & Exchange Policy

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Pamper Room.

I will not except for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from me.

Due to some products containing sell-by or used-by dates I cannot except returns after 14 days of purchase.

All purchases are listed on your account, this is your Proof of purchase. A proof of purchase will be required for all returns.  

This does not affect your statutory rights.

 

 

Faulty Retail Products

If you have a retail product that is faulty, I ask that you return it to me with 28 days of purchase and I shall issue you with an exchange.

 

 

Pamper Room’s Loyalty Scheme

Currently the Pamper Room Loyalty Scheme has been suspended, those that have points may use them in line with the loyalty scheme T&C's. 

 

 

 

Privacy Policy - Click here to see my Privacy Policy and GDPR


 

 

Access to Data

Upon request from a Data Subject, Pamper Room will let the Data Subject know what data relating to him or her is being kept by them.

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