Pamper Room Terms & Conditions

When you book an appointment with Pamper Room please note that you automatically agree to these terms and conditions!  


Clients Cancelling

We ask for a minimum of 24 hours’ notice if you are unable to keep your appointment, this is because often other clients may be able to fill your appointment space.

However we understand that from time to time life throws us a situation that we have no control over and plans have to be amended. All we ask is that you contact us as soon as possible to cancel or amend your appointment. 


Please note that any client cancelling or re-scheduling an appointment with less than 24 hours’ notice will incur a 50% charge of the treatment.


No Shows

If you fail to turn up for your appointment and have not contacted us, you will be asked to pay 50% of the missed appointment value, if you have paid a booking fee, this will not be refunded.

Any future appointments will automatically be cancelled. Future booking will require a booking fee or we may simply refuse to treat you altogether. 


Booking Fee

There may be times when Pamper Room will request a non-refundable booking fee to secure your appointment space:

* Appointments that are longer than 60 minutes or have a value of £30 or more

* Clients that repeatedly cancel appointments with less than 24 hours’ notice.

* Clients that have had previous “No Shows”.


Providing 24 hours’ notice was given, any booking fee paid can be carried over to another appointment space.



Pamper Room Cancelling Your Appointment:

As mentioned above there are time when we cannot control life situations and for this we may also need to cancel an appointment you hold with us. So when booking an appointment we will require a contact telephone numbers (mobiles preferred). 

We too will try to provide you with as much notice as possible, 24 hours being the ideal.


If we do have to cancel your appointment we will do our best to be flexible and re-book your appointment at a time that best suits you! 

If you have paid a booking fee and we are unable to complete your appointment as expected and we are unable to re-arrange an appointment to suit you then your booking fee will be refunded.


Please note that if you are late for your appointment the time will be deducted from your treatment where appropriate or your treatment may be cancelled but unfortunately you may still be charged. 



New Clients

A non-refundable booking fee may be required.

We may also carry out a trail call back to confirm the contact number you have provided is correct, if the number given is incorrect then the appointment space will be cancelled automatically. 




We are happy to offer treatments for children between 12 and 16 years old however they must be accompanied by an adult for the whole duration.

Please contact the Pamper Room team for details on treatments available for our younger guests.


Please be aware that a salon is a very unsuitable and potentially dangerous place for children and it is strongly advised that you attend your appointment without them. However we understand that sometimes leaving your little one at home might be difficult so please let us know in advance of your treatment that this may be the case. We will try to accommodate you as much as possible but we also need to consider the needs of all our clients, especially those coming in for some relaxation time.

Please note Pamper Room staff will not supervise or be responsible for any babies or children in the salon, they are solely your responsibility.



Treatment Timing

All treatment times quoted are approximate. We allow some time before and after your treatment for: consultation form, refreshments, client preparation and conclusion.  



Consultation Forms

Every client that attends Pamper Room for a treatment will be required to carry out an electronic consultation form, there are two reasons for this, firstly we are required to do so by our insurance companies and secondly we need to confirm that the treatment you have selected is suitable for you.

Please note that if you do have a contra-indication we may be able to adapt your treatment to better suit your needs, however we may also have to cancel your appointment or re-select something else as we would not want to put you at harm. We therefore ask you to honest when completing the forms so that we can give you the best service and treatment that you deserve.


Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your reservation.

There may be times when we require a letter from your doctor to confirm that you are fit for a treatment.




We have specially designed treatments for expectant women or nursing mothers. Please allow our therapist to guide you in selecting which treatments are most suitable during this special time.



New Mothers

Please note that we are unable to carry out any treatments on clients that have had babies within 6 weeks. You are required to have been given the all clear by your doctor at your 6 week check before we can treat you. 

Patch Testing

Some of our treatments require a patch test to be carried out prior to the receiving the actual treatment. This is a mandatory policy to ensure total health and safety for all our clients.

We will refuse to do a treatment on you if you have not had a patch test with us.

Treatments that require a patch tests are: Individual Eyelash Extensions, Cluster Lashes, Russian Volume Lashes, Lash Lift & Curl and Tinting. Environ Cool Peels and Microdermabrasion crystals.


We may also require you to have a repeat patch test with us if you have not had the treatment in the last 6 months as people can develop allergies to product that they have not had problems with before.


If you have sensitive skin, allergies or any concerns we are more than happy to carry out a patch test of any of the products we use, please inform us at least 48 hours prior to your appointment.


If you fail to attend your patch test appointment you actual treatment appointment will automatically be cancelled.



Preferred Therapist

If you have a preferred therapist please inform us at the time of booking to avoid any inconvenience for yourself and our staff. If we are not informed you will be booked in with the first available therapist.



Feedback & Reviews

All feedback & Reviews are recorded and monitored so that we learn from what is said and take action to improve services.




Our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when a client is unhappy with the service. We aim to handle complaints quickly and in an effective, fair and honest way.


If you have a complaint you can contact us by email ( or telephone (0116 260 2000) as soon as possible, ideally within 3 days of having your treatment.


Please allow us 48 working hours to respond to any complaint.


For any complaints that you wish to discuss privately with the business owner Angela Cook, please email, please put in the subject header "Pamper Room Complaint".


Please note that CND shellac & Halo Gel Polish can last up to 14 days with correct aftercare and TLC, if you do experience a problem within 3 days of application please contact us on 0116 2602000 for a free repair, after this time frame timescale there will be a charge.


Although Pamper Room carry out a patch tests there is still a small risk of an allergic reaction, this can be redness, swelling of the eyelid, irritation, pain, itching or any kind of eye discomfort. Also clients can develop allergies to products even though they may never have had a problem with them in the past. If you should experience any of the above you agree to contact Pamper Room immediately or seek medical advice.


There may be times when we require you to come back in to the salon or provide photographs so that we may deal with your case more effectively, you will be advised if these are needed.


You will be given aftercare advice following your treatment, failure to follow this advice may have an effect on your treatment results. Pamper Room will not be held responsible for these failings.


In rare cases complaints may need to be dealt with by our Insurance Company, ABT. If this is the case you will be notified.


Pamper Room recognises complaints regarding products and equipment supplied through ourselves, and any organisation contracted to work or supply Pamper Room, and will seek to resolve such complaints.


Pamper Room accepts no responsibility for loss of valuables and jewelry at any time on the salon premises.



Lost Property

All lost property found on the premises should be handed in at

Pamper Room reception. Items will be stored for four months, if they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only


Male Treatments

Here at Pamper Room we are happy to treat Male clients, however please note that we are a professional salon and only offer treatments that are shown on our price list.

* We require all male clients to pay in full for their treatment prior to it being carried out.

* Do not embarrass yourself by saying or doing anything inappropriate, you will be asked to leave the premises immediately and no refund will be given.

* If you are having any treatment (other than intimate waxing) we require you to turn up for your appointment wearing underwear, if you do not have any we may refuse to carry out your treatment or if available we may be able to provide you with disposable boxers at a cost of £2.



Offers & Competition Terms & Conditions

These will be shown alongside our Offers and Competitions at the time of being published.

No offers can be used in conjunction with any other offer and all offers will have an end date that cannot be extended.



Gift Certificates (Gift Vouchers)

Please use Gift Certificates (Vouchers) by their Expiry Date (as from August 2017, this is 6 months from date of purchase).

We can get very busy so we highly recommend booking in advance.

Gift Certificates are NOT redeemable for cash.

Please bring your Gift Certificate with you to redeem against your treatment or purchases.

Please mention at the time of booking your appointment that you have a gift certificate.

Sorry but there will be no replacement for lost or stolen gift certificates.



Prices and Treatments

Our prices are subject to change without notice. E&OE

We reserve the right to change the nature of any treatments, courses or package at anytime



Retail Products Refund & Exchange Policy

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Pamper Room.

We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us.

Due to some products containing sell-by or used-by dates we cannot except returns after 14 days of purchase.

All purchases are listed on your account, this is your Proof of purchase. A proof of purchase will be required for all returns.  

This does not affect your statutory rights.



Faulty Retail Products

If you have a retail product that is faulty we ask that you return it to us with 28 days of purchase and we shall issue you with an exchange.



Pamper Room’s Loyalty Scheme

Please click here to see our Pamper Room Loyalty Scheme terms and conditions

Our Privacy Policy 

Information and data collected online through this website or otherwise supplied to Pamper Room will only be used for its intended purpose. No information will be given by Pamper Room to any third parties or agencies.

No personal information will be stored on this site. All and any data received from applicants will be deleted when they are no longer required.

We confirm that where you give us confidential information we shall at all times keep it confidential, except as required by law or as provided for in regulatory, ethical or other professional pronouncements applicable to our engagement.

You agree that it will be sufficient compliance with our duty of confidence for us to take such steps as we in good faith think fit to preserve confidential information both during and after termination of this engagement



Access to Data

Upon request from a Data Subject, Pamper Room will let the Data Subject know what data relating to him or her is being kept by them.

Pamper Room, About Hair, Thurmaston, Angela Timson, Beauty Leicester,  Massage Therapist Leicester, Mobile Hands Leicester, Holistic Massage Leicester, Swedish Massage Leicester, Aromatherapy Massage Leicester, Hot Stone Massage Leicester,  Indian Head Massage Leicester, Deep Tissue Massage Leicester, Beauty Treatments Leicester, Spray Tanning Leicester, Fresh Indulgence Spray Tan Leicester, Sienna X Leicester, Facial Leicester, Threading Leicester, Body Scrub Leicester, Body Wrap Leicester, Pregnancy Massage Leicester, Waxing Leicester, Individual Eyelash Extensions Leicester, Holistic Treatments Leicester, Hopi Ear Candles Leicester, Crystal Healing Leicester, Chakra Balancing Leicester, Pamper Parties Leicester, Corporate Massage Leicester, Business Massage Leicester,  nail art leicester, beaut y salons leicester,  pedicure leicester,  leicester beauty salon  Created by Pamper Room