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I am so grateful to all my clients and the loyalty that you have shown over the last few month. Unfortunately due to the current situation with COVID-19 I have temporarily put a hold on my Loyalty Reward scheme.

What is Pamper Room’s Loyalty Rewarded Scheme?

Pamper Room will reward you for your loyalty. When you’ve got enough points, you can treat yourself to money off treatments, Special package treatments or salon retail products.


2.5 points for every £1

Collect 2.5 points for every £1 you spend on treatments or products.

With one point equal to one penny you’ll soon have enough points to enjoy some extra pampering!


Personalised Offers

If you choose to sign up to our Loyalty Scheme, we may send you offers by email, personalised just for you.



Please see the full Pamper Room Loyalty Scheme terms and conditions below.


General Pamper Room Loyalty scheme conditions

  1. The Pamper Room Loyalty Scheme is operated by Pamper Room, 7a Humberstone Lane, Thurmaston, Leicester, LE4 8HJ
  2. Pamper Room can cancel, withdraw, or alter the scheme at any time, including these terms and conditions or any individual Pamper Room Loyalty Scheme account.
  3. Pamper Room Loyalty points can only be used by the account holder.
  4. If we identify that you hold more than one account, we will merge them into one account at our discretion.
  5. Pamper Room can take any action it considers appropriate, including removing or suspending a Pamper Room Loyalty Scheme account and points accrued if we have reason to believe you are abusing the scheme and offers.
  6. Use of additional offers and benefits associated with your Pamper Room Loyalty Scheme account are subject to availability.
  7. Pamper Room will remove points from any accounts that hasn’t been used for 12 months.
  8. To benefit from the Pamper Room Loyalty Scheme you must be a United Kingdom resident aged 16 years or over.


Collecting Pamper Room Loyalty Scheme Points

  1. The standard number of points you will collect are 2.5 points for every £1 you spend on qualifying treatments and retail product purchases.
  2. Your points will automatically be added to your account.
  3. Points are not available on offers, discounted retail products or gift certificate purchases.
  4. Points are only added for full price treatments.
  5. During Pamper Room Loyalty Scheme point events, existing points will not be multiplied.
  6. Pamper Room reserves the right to withdraw points, promotions/offers at any time and without notice.


Spending Pamper Room Loyalty Points

  1. One point is worth one penny to spend on treatments or retail products.
  2. We will not exchange Pamper Room Loyalty points for cash and the offer is non-transferable.
  3. Points cannot be spent towards gift certificates purchases.
  4. You may use a maximum of 50% points as part payment towards treatments or maximum of 20% points as part payment towards retail product.
  5. Pamper Room reserves the right to ask for identification such as driving licence or bus pass when spending points
  6. You will not qualify for Pamper Room Loyalty points or extra points offers when you pay with points.
  7. We reserve the right to substitute or remove treatments and retail products from the Pamper Room Loyalty Scheme points without notice.
  8. Spending points may be subject to availability.
  9. We will not accept any payment with Pamper Room Loyalty points during the month of December.
  10. If you fail to attend an appointment, we may use your loyalty points as the cancellation fee, please see our normal T&C's.


Returning goods

  1. If you return a retail product for a refund, we will deduct the number of points collected from your Pamper Room Loyalty Scheme account.
  2. If a product you buy with Pamper Room Loyalty Scheme points is faulty, please return it to our salon. If necessary, we will credit your account with the right number of points. No cash refund will be given in these circumstances

Treatment Complaints

  1. If you are dissatisfied with a treatment, please see our complaints section which can be located on our T&C’s page. If a refund is issued any loyalty point which were collected will be deduct from your Pamper Room Loyalty Scheme account.
  2. If a treatment was part paid with Pamper Room Loyalty Scheme points, we will credit your account with the right number of points. No cash refund will be given for the points in these circumstances




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